OOUAN / HELP
Frequently asked questions.
Start with these practical answers, then read the full policies for all conditions and exclusions.
What can I shop for?
The catalogue includes gothic, punk, Harajuku and streetwear clothing, plus chokers, glasses, jewellery, belts, hats and other accessories.
How do I choose a size?
Use the exact product listing’s size chart and measurements. Sizes and measurements differ by item.
What payment method is listed?
The Payment Method page lists PayPal. Review that page and the final checkout details before paying.
How much is shipping?
The shipping policy states free shipping over €60 to most countries; otherwise a €20 shipping fee applies. Ukraine is excluded in the policy.
How long does shipping take?
Preparation is listed as 1–2 weeks. DPD is listed at 2 weeks for most normal-size products, small-piece expedited service at 1–2 weeks and EMS at 2–4 weeks.
Can I track my order?
The site says a tracking number and query website are emailed after shipment. You can also contact support with your order details.
Can I change or cancel an order?
Order information can be changed and an order cancelled free of charge within 24 hours. Shipped orders cannot be modified or cancelled; the policy describes possible charges.
What are the return conditions?
Returns may be requested within 14 days of receipt for unused items in original packaging with complete accessories. Return shipping and a restocking fee may apply.
Which items are excluded?
The policy excludes customised products, all accessories and orders of three or more of the same product from the stated options.
Are colours and measurements exact?
The policy says colours may appear different across monitors and dimensions may vary with manual measurement; refer to the actual product.
How do I contact OOUAN?
Email [email protected] or use the contact form. Working hours are Monday–Friday, 9 AM–6 PM (GMT+8).
Still need help?
Email [email protected] or use the contact form.